Mini Christmas Tree Sisal Snow Frost Artificial Pine Tree With Wooden Base

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Good morning, As I have still not received any response to the complaint submitted below, I am once again contacting you to request an urgent resolution to this matter. Furthermore, I am unable to access customer support through your website. Despite following the steps indicated, I am repeatedly redirected to the initial FAQ page, without being given any option to contact a customer service representative. Therefore, I am formally resubmitting my complaint and requesting that I be contacted as a matter of urgency so that this issue can be resolved within the applicable deadline. I sincerely hope that Joom will address this matter promptly and appropriately. However, if I do not receive a satisfactory response and a resolution within the required timeframe, I will have no choice but to stop making any further purchases through Joom and to make this complaint public, including sharing my experience with other consumers. I look forward to your prompt response and to a satisfactory resolution of this matter. Kind regards, Original message: Good afternoon, I received order P62PXG7Y on 19-08-2026, but the item I received does not correspond to the item I ordered. I ordered and paid for the item shown in the image above. However, I received a different item of inferior quality, as shown in the attached photograph. item I do not want and wish to return it. I demand that you urgently send me the item I originally ordered under order P62PXG7Y, or provide a full refund of the amount paid, including the shipping costs. Please arrange for the carrier to collect the item that you sent to me by mistake, as I do not want it. I look forward to your urgent response. Kind regards,

Die Größe weicht in erheblichem Maß von der Bildbeschreibung ab. Die Figuren sind nicht Mini, sondern äußerst Mini (ca. H=4 cm x 4cm). Wenn die Figur der Größe der Abbildung entsprechen würde, dann hätte sie mindestens eine Höhe 10 cm haben müssen. Und somit stimmt auch die Dimension des gesamten Kalenders nicht, auf der der Junge abgebildet ist. Der Kalender ist um ein vielfaches kleiner als abgebildet. Eine Anhänger-Kette, wie auf einem Bild abgebildet ist auch nicht vorhanden. Es ist nur der Anhänger, ohne Aufhängenvorrichtung. Also bitte die genaue Beschreibung lesen, ansonsten ist die Enttäuschung groß. Hier wird wieder einmal mehr versprochen, als geliefert. Schade, dass der Verbraucher so getäuscht werden soll.

As an advent I can't reccommend this. All the items had come out of their places, so it had to be opened and placed manually. There are no numbers on the doors, removing part of the advent whimsy. The product I received also came in a partially crushed box that had small openings where the doors are. The actual product is cute enough. The little hanging decorations are clearly printed on the acrylic, albeit they are pretty small... so I wouldn't put them on a large tree.

What I received was noticeably different. The included tank pieces are flat silhouettes rather than miniature models, and the print quality is inconsistent. Several of the pieces appear faded, blurry, or partially printed, making it difficult to recognize which tank they are supposed to represent. The surface looks cloudy on some pieces, and the details do not match the sharp, vibrant artwork shown in the marketing images.

I was so pleased with the Easter wreath purchased from you that I ordered one for my husband's grave for his birthday. I was so disappointed when I opened it as, whoever did the external packing, had jammed it into a bag far too small. As a result it is all folded up and I don't know if I will be able to straighten it out.

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In the picture the pot is large, but in reality it is the size of a small palm, not even a small cactus fits in it, very unprofessional return policy, many questions about returning it all the way to China and having to pay for the shipping yourself, I do not recommend it, disappointing