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Free delivery to the United States
12 November
Secure checkout & data protection








Description
Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Customer
November 11
S | Wine red
The jacket is beautiful and stylish but it isn't to thick for the UK winter. But is great for the transition between the seasons. Anyways, i love it. Thank you!
Customer
February 4
True to size
XL
Customer
June 11
L | Black
Customer
October 31
True to size
XL (175) | Vibrant red
Customer
July 24
Too small
165/S | Coffee
Customer
November 11
True to size
S (160) | Black-blue
I ordered S160. My measurements are BUST 95 cm, HIPS 99 cm. The size fit perfectly. . Well sewn. Looks stylish and expensive. 👍
Customer
September 15
Too small
4XL | Orange; 150-199g fill
Customer
October 19
True to size
M 165 | Off-white
Characteristics
Filling
duck down
Material
polyester 100%
Thickness
medium
Decoration
pockets
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