What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

2025 Mink Velvet Plus Knit Turtleneck Slim-Fit Women's Sweater

Name: 2025 Mink Velvet Plus Knit Turtleneck Slim-Fit Women's Sweater
SKU: 6aa840e26c8c1901df9eac08
Price: 12.97 EUR
Availability: InStock

Current price

Price €12.97

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Free delivery to the United States

26 October

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Description

Elevate your style with this luxurious knit turtleneck slim-fit women's sweater, crafted from a premium viscose material. Featuring a sophisticated solid pattern and adorned with a wool blend mink velvet, this sweater offers both comfort and elegance. The long sleeves provide warmth and a sleek silhouette, making it a versatile addition to your wardrobe ideal for any occasion. Fabric Name: Wool blend Main Fabric Composition: Viscose fiber, Mink Thickness: Extra Thick Clothes Length: Regular size (50cm<length≤65cm) Collar: Half turtleneck Sleeve Length: Long sleeve Sleeve Type: Regular sleeves Technology: Flocking Manufacture country: China Instructions included: No

size: M, Length: 57cm, Shoulder: 33cm, Bust: 80-88cm, Sleeve: 55cm, Recommended Weight: 70-95kg. size: L, Length: 59cm, Shoulder: 34cm, Bust: 84-92cm, Sleeve: 56cm, Recommended Weight: 95-110kg. size: XL, Length: 60cm, Shoulder: 35cm, Bust: 92-100cm, Sleeve: 57cm, Recommended Weight: 110-130kg. size: 2XL, Length: 62cm, Shoulder: 36cm, Bust: 96-104cm, Sleeve: 58cm, Recommended Weight: 130-145kg. size: 3XL, Length: 63cm, Shoulder: 36cm, Bust: 102-110cm, Sleeve: 58cm, Recommended Weight: 145-160kg.

materialForFur: wool blend material: viscoseMaterial sleeveLength: long

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Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.