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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
When you order from li ning always order a size bigger :) I ordered a large and its perfect, i usually wear between a medium and on rare occasions a large, but id say this hoodie is basically just the same as a european large but just better fitting. Li ning is THE best brand in my opinion l, ive got a li ning hoodie, sneakers, badminton shoes and slippers and they are all perfect. This hoodie is arguably the best one ive ever had and i havent even owned it for an hour, i just feel it. The li ning logo is also embroidered on this hoodie which is a bonus point.
This Adidas New Chinese-style jacket is awesome! Soft skin-friendly fabric, loose fit for all body types, stand-up collar is windproof and stylish. Stripes with Chinese style are trendy, zip design for easy wear, perfect for single or layered looks. Exquisite craftsmanship, great sporty-Chinese mix, super cost-effective, a no-brainer buy!
Fast delivery , top quality, original y-3 sweatshirt, All tags intact. Also came with authenticity verification tag , Perfect quality, Great material, delivered by DHL, I highly recommend this seller .. tracking was also very easy.
The item doesnt seem original product..size is wrong and doesnt match an official adidas XL size
hello, I bought it for my goddaughter for her birthday, it's going to be a surprise when she sees the Chinese New Year jacket because she wanted one like mine ;), the packaging was top-notch, nothing to say, even the jacket itself was impeccable, I looked everywhere to see if there were any defects, I would also thank the seller for the jacket, because it wasn't easy to find one, thank you, keep up the good work ;)
It's a counterfeit...
The product is poorly cut because the 2XL size is only 70 cm long. For the Jordan brand, this should be between 77-79 cm. The delivery time was critically bad. I waited 3 weeks for it. Since I intended it as a gift, this was very embarrassing. It arrived two weeks after the birthday. Returning it is impossible. The interface is designed so that it cannot be returned. There is no real customer service.! Customer service and problem-solving are a big 0!!! I am deeply disappointed. I threw 26,000 forints out the window. I hope many people will read this and avoid this page entirely...
Don't buy anything here. I waited for the item for 2 months, and in the end, it wasn't the original sweatshirt, and the color was as if it had been worn and washed about 100 times.
Off- Monalisa Over hoodie OMBB037C99FLE0050145 — buy online with free worldwide shipping!
Available colours: White
High-quality materials:
High-quality photos and real customers reviews.
Wide size range: L, XXS, XS, S
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers